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Standard Terms of Business 

First Street Flooring 

129 West Third St., Salida, CO  81201

719- 539-6182 

 

GENERAL

  1. First Street Flooring (Seller) is responsible for selling flooring materials, and window coverings. Most material is special ordered to the Customers’ specifications directly from the Supplier. First Street Flooring will assist with the processing of manufacturer’s warranties. 

  2. Customers’ materials are ordered once we receive the customer’s deposit. Seller is not responsible for manufacturer or shipper delays. Delays will be communicated and coordinated with the customer. 

  3. Seller is not responsible for measurements provided by the Customer. The Customer shall be responsible for all costs associated with correcting or reordering materials due to improper measurements taken by the Customer. Materials installed by First Street Flooring include a free professional measuring service. 

  4. It is the responsibility of the Customer to communicate any special instructions to the Project Manager and to discuss any additions or changes to the specifications of the job with First Street Flooring before the installation takes place. 

  5. Each material is unique and each sample is represented as closely as possible to final product. Customer understands that there may be a dye-lot and size variation from samples in the store.

 

INSTALLATION 

  1. All flooring installation is subcontracted to companies or individuals who provide the service to First Street Flooring. 

  2. Installers contracted by First Street Flooring will warranty their work for one year. 

  3. Both the Customer and the Installer should inspect the product onsite PRIOR to installation to ensure it is the correct materials and that they are free of defect and that they match the product specifications ordered. 

  4. If the Customer contracts the Installer to move furniture, the Installer will move the large items of furniture, but cannot handle small personal effects and valuables, or the disconnection and reconnection of any electronics or gas appliances. 

  5. Unforeseen structural issues or conditions may be uncovered upon installation. Their immediate remedy is not the responsibility of First Street Flooring. Upon discovery, the issue will be discussed with the Customer and we will help you find and execute an appropriate solution. 

  6. First Street Flooring is not responsible for cutting doors, unless otherwise contracted. 

  7. First Street Flooring is not responsible for chips, dents or remedy of conditions of existing moldings, doors, jambs or fixtures. Existing baseboard or trim may be removed and reset if necessary, but we cannot paint, caulk or repair. Customer should expect some touch up when installation is complete. 

  8. Door Casings must be installed prior to installation so transitions can be placed in the correct location. 

  9. Most flooring installations are considered light construction work. The Installers attempt to keep dust and disturbance to a minimum and to cut outdoors when possible. Any debris from installation will be removed by the Installer. It is, however, not the responsibility of First Street Flooring to clean a house after an installation. 

  10. It is the Customer’s and Installer’s responsibility to inspect the installation before the Installer leaves. If the Buyer is not able to do this, then we advise that you set up a time as soon as possible with the Installer to come back when you are there and do a walk through. 

  11. In order to install ANY flooring correctly, the home must have heat, lighting and water available. The Installer reserves to right to determine if site conditions are safe and to industry standards. 

  12. Customer needs to provide proper electrical outlets for installers to set up tools and saws for installations. Generally, saws will be set up outside, unless the weather dictates otherwise. 

  13. Proper carpet installation requires the indoor temperature to be between 65 – 90 degrees F.

 

WARRANTY 

  1. Materials are covered by the Manufacturer's warranty. First Street Flooring does not provide a separate warranty of the materials, of any kind. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, WHETHER OF MERCHANTABILITY OR FITNESS FOR A GENERAL OR PARTICULAR PURPOSE OR ANY OTHER KIND, SHALL EXIST WITH RESPECT TO SUCH PURCHASE OR ORDER, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY WAIVED BY YOU, THE CUSTOMER. 

  2. In general, most Manufacturer's warranties apply only to the original owner and do not apply to rental properties. 

  3. The Seller will provide warranty information to the Customer. If you do not receive this, it is the Buyer’s
    responsibility to ask First Street Flooring for the information. Any complaints must be addressed immediately. Material defects must be reported to Suppliers within 30 days of purchase. 

  4. Overage - Our hard surface installers require 10% overage. This is industry standard. The client should expect left over flooring materials to be used as attic stock. 

  5. Returns- There are no returns with a Customer measure. Depending on the circumstances, some materials may be returned with a re-stocking and freight fee, others cannot. 

  6. Rolling chairs void most warranties - please check before purchasing your floor. 

  7. Most hardwood manufacturers are requiring whole house humidification systems to warranty hardwood over radiant in floor heat - please check before you make your purchase.

 

PAYMENT 

  1. 50% deposit must be received before we will make any orders or schedule an installation.

  2. The receipt of a deposit will be a contractual agreement that indicates that you have accepted these Terms of Business. 

  3. Payment in full is due once the installation of the flooring or blinds is complete and all parties are satisfied. 

 

Additional Terms of Installation 

 

HARDWOOD/LAMINATE INSTALLATIONS 

  1. It is the responsibility of the Installer and Customer to note the relative humidity of the house when the flooring is installed. It is then the responsibility of the Customer to maintain that humidity. If proper humidity is not maintained, the hardwood may change dimensionally. 

  2. Manufacturers require proper humidification in order to warranty their floors over radiant in floor heat. Please check requirements before you purchase your floor. 

  3. First Street Flooring will supply the Buyer with maintenance instructions for the Customer to maintain the warranty. It seems 

  4. Please do NOT EVER use a steam cleaner on hardwood flooring. Please do not use a wax cleaner on your flooring unless every by the manufacturer.

 

TILE 

  1. Installation of tile and backer board creates dust! Customer should move surface items and plan a deep clean once installation is complete. 

  2. Unless contracted by the Customer, grout sealing will be the responsibility of the Customer. Sealing should be dIt one once the grout has had time to completely dry (between 5 and 10 days) and before any moisture is used around the grout. 

  3. Please plan on going over layout and design expectations with installer prior to installation.

 

CARPET 

  1. The backing of carpet is inherently rough. Because carpet installation requires the carpet to be cut and tucked neatly under baseboard, scratches and scuffs to the walls and/or base trim WILL occur. Customers should expect some touch-up after installation. First Street Flooring shall not be responsible for any costs or work associated with this. 

  2. Please read the maintenance instructions carefully to stay within the warranty guidelines. The Customer must make sure that your vacuum is compatible with your carpet.

 

VINYL – Sheet and plank/tile 

  1. All floor surfaces need to be flat, clean and dry at indoor room temperature and compliant with adhesive warranty. The installation of a subfloor may be required to comply with warranty requirements. 

  2. If Customer is replacing appliances, customer shall be responsible for the protection of new flooring with It boards. 

 

BLINDS 

  1. First Street Flooring will be responsible for the fit of any blinds that they have measured. 

  2. Any obvious defect in a blind must be reported to us within 30 days. 

  3. First Street Flooring will provide one (1) complimentary restring if necessary within one year of purchase. Re-stringing or cord replacements after 1 year are considered normal wear and tear and are the responsibility of the home owner. 

  4. First Street Flooring is not responsible for damage due to misuse by owners or renters. If you have questions regarding the operation of your window coverings please contact First Street Flooring. 

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